Last updated on: 27-11-2025
Thank you for choosing Civatrix.
This Shipping & Delivery Policy applies to all digital products sold through our website www.civatrix.com, including QC reports, Excel formats, checklists, documentation templates, and other downloadable civil engineering resources.
📌 Delivery Type
All products on Civatrix are digital downloadable files only.
We do not sell or ship any physical goods.
⚡ Delivery Timeline
- Access to purchased files is provided instantly after successful payment.
- Download links appear on the order success page, inside My Account > Downloads, and are also sent via email.
📩 If You Didn’t Receive the Download
If payment is completed but the file is not received due to network or browser issues:
- Check your Downloads page after logging in.
- Check your email inbox / spam folder.
- If you still cannot access your purchase, contact us:
📧 Email: support@civatrix.com
Support available: Monday – Friday, 10:00 AM – 6:00 PM IST
🔐 File Access & Download Limits
- All purchased files are licensed for personal educational & professional usage only.
- Sharing, reselling, or redistribution of our digital products is strictly prohibited.
🌍 Geographic Availability
Civatrix delivers digital products worldwide.
There are no shipping charges or additional delivery fees.
❌ Physical Shipping Clarification
Since Civatrix only offers digital downloadable products, the following do not apply:
- Cash on Delivery (COD)
- Courier delivery
- Shipping tracking numbers
- Delivery partner updates
❗ Important Note
If a customer enters the wrong email ID during checkout, Civatrix will not be responsible for delayed access.
Customers must ensure accurate contact details during purchase.
🏁 Final Summary
| Product Type | Digital Downloads |
|---|---|
| Delivery Mode | Instant online access |
| Delivery Fees | None |
| Physical Shipping | Not applicable |