Last Updated: 27 November 2025
This Privacy Policy describes how Civatrix (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.civatrix.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean the user of the Services—whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use or access our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Whenever we update this policy, we will:
• Post the revised version on the Site,
• Update the “Last updated” date, and
• Take any additional steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide our Services and deliver our online digital products, we collect personal information about you from various sources. The type and extent of data collected depend on how you interact with us.
In addition to the specific uses listed below, we may use your information to:
• Communicate with you,
• Deliver, maintain, and improve our digital products and Services,
• Comply with applicable legal obligations,
• Enforce our Terms of Service and other policies, and
• Protect our rights and the rights of others.
3. What Personal Information We Collect
3.a. Information You Provide Directly
You may provide information such as:
• Contact details: name, email, and contact number.
• Order information: billing address, payment confirmation details, and contact information for delivering digital download links or account access. (Our products are digital; we typically do not collect physical shipping addresses unless needed for billing or legal reasons.)
• Account information: username, password, and security-related information if you create an account.
• Shopping information: items viewed, added to cart, or saved for later.
• Customer support details: information you share when you contact us for help or feedback.
Note: Some Services (for example, purchasing a digital file or accessing your downloads) require certain personal information. Without it, specific features may not be available.
3.b. Information Collected Automatically (Cookies & Usage Data)
We automatically collect data about your interaction with our Services using cookies, pixels, and similar technologies (“Cookies”).
This may include:
• Device and browser details,
• IP address,
• Network connection details, and
• Interaction patterns on our Site, such as pages visited, time spent, and actions taken.
You can control or disable cookies through your browser settings, though doing so may impact certain functions such as login, cart behavior, and checkout.
3.c. Information from Third Parties
We may also receive your information from:
• Vendors and service providers, such as e-commerce platforms, hosting providers, email delivery services, and analytics tools that help us operate the Site and understand usage.
• Payment processors. For payments, our payment partners process your payment information (e.g., credit or debit card details, UPI, wallet, or bank-related data) on our behalf. We generally do not store your full card or bank details, but we may receive limited information such as transaction status, payment method type, masked card number, and billing confirmation to process your order and maintain records.
• Advertising and marketing partners. When you visit our Site, open or click on emails we send you, or interact with our ads, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party’s privacy policies or practices. For more information, see the section below, Third-Party Websites and Links.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
4.a. Providing Products and Services
We use your personal information to provide you with our online digital products and Services and to perform our contract with you, including:
• Processing your payments through secure payment partners,
• Enabling access to the digital files, templates, or tools you have purchased,
• Sending notifications related to your account, purchases, download access, or important changes,
• Creating, maintaining, and managing your account if you register one, and
• Allowing you to share ratings, feedback, or reviews about our products and Services.
Our products are delivered digitally, so we typically do not ship physical items and do not manage physical returns or exchanges.
4.b. Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or other permitted channels, and to show you advertisements for Civatrix products or services. This may include using your information to better tailor our content and offers on the Site and other websites or platforms you visit. You can opt out of receiving marketing emails at any time by using the unsubscribe link provided in such emails.
4.c. Security and Fraud Prevention
We use your personal information to detect, investigate, and help prevent fraudulent, abusive, or suspicious activity. This may include monitoring unusual login behavior, repeated failed payment attempts, or other indicators of misuse.
If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your password or access details with anyone. If you believe your account has been compromised, please contact us immediately.
4.d. Customer Communication
We use your personal information to provide customer support, respond to inquiries, handle technical issues, and improve our Services based on your feedback. This is in our legitimate interest to provide effective support and maintain a good relationship with you.
5. Cookies
We use Cookies to:
• Power and operate core parts of our Site and checkout,
• Analyze usage patterns and understand how visitors interact with our pages, and
• Personalize your browsing experience, such as remembering preferences or previously viewed products.
Third-party services may also use Cookies to provide analytics or advertising services. We use Cookies to power and improve our Site and our Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may permit third parties and service providers to use Cookies on our Site to help tailor services, products, and advertising on our Site and across other sites or platforms.
Most browsers accept Cookies by default, but you can adjust your browser controls to remove or reject them. Please keep in mind that removing or blocking Cookies can negatively impact the user experience and may cause some parts of the Services, including certain features and general functionality, to stop working correctly or become unavailable. Blocking Cookies may also not completely prevent how we share limited information with our advertising or analytics partners.
6. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, or legal purposes, subject to this Privacy Policy. We do not sell your personal data to anyone. Disclosures may include:
• Service providers and vendors who perform services on our behalf (for example, IT infrastructure management, payment processing, email delivery, analytics, customer support, cloud storage, or website hosting). These providers only receive information as needed to perform their functions and are required to protect your data.
• Business and marketing partners who help us improve our Services, measure performance, or deliver promotional materials related to Civatrix. These partners are allowed to use your information only in line with their privacy notices and applicable laws, and we expect them to maintain adequate protections.
• At your direction or with your consent, for example when you ask us to connect your Civatrix activity with a third-party app or share content to a social media platform.
• Affiliates or related entities within our organization, where needed for administrative, support, product improvement, or compliance purposes.
• As part of a business transaction, such as a merger, acquisition, restructuring, or sale of assets, where personal information may be transferred to a successor entity subject to this Privacy Policy.
We may also disclose personal information when required by law, such as in response to subpoenas, court orders, legal requests, or to comply with applicable regulations, or when necessary to protect and defend the rights, property, or safety of Civatrix, our users, or others. In each case, we assess the necessity and legitimacy of the request before disclosing any information.
In the past 12 months, we have disclosed the following categories of personal information about users for the purposes described above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
7. Categories
• Identifiers such as basic contact details and account information, including name, email address, and phone number.
• Commercial information such as digital product order details, billing records, and customer support interactions.
• Internet or similar network activity data, such as IP address, browser details, device identifiers, and usage patterns on our Site.
8. Categories of recipients
Categories of recipients may include:
• Vendors and service providers who perform services on our behalf, such as payment processors, hosting providers, email delivery services, analytics tools, and customer support platforms.
• Business and marketing partners that assist with advertising, analytics, or communication.
• Internal affiliates or related entities involved in operational management and support.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. We also do not sell or share personal information in exchange for monetary value. Any sharing that occurs is solely for operational, security, or service-related purposes as described in this Privacy Policy.
9. Category of Personal Information
The main categories of personal information we handle include:
• Identifiers: your name, email address, contact number, billing address, and information related to your user account or login credentials. This may include security or verification information used to confirm your identity and protect your account.
• Commercial information: details of digital products or services you have viewed, downloaded, purchased, or requested from us, along with related order history, payment confirmations, and records of customer service interactions about your transactions.
• Internet or other similar network activity: information automatically collected when you access our Site, including IP address, browser type, device details, operating system, referral URLs, pages visited, time spent on pages, and overall interaction patterns with the Site and Services. This information helps us understand trends, secure the platform, and improve your experience.
10. Categories of Recipients
We may share limited personal information with selected business and marketing partners who help us improve our Services, understand user behavior, and promote our products in a responsible manner. These may include advertising networks, analytics providers, or agencies that support campaigns and outreach for Civatrix.
Any information shared with such partners is used strictly for purposes such as delivering or measuring advertisements, running analytics, or offering relevant updates. We require that partners handle your information in accordance with applicable data protection laws and maintain confidentiality and security.
We do not provide business or marketing partners with direct access to highly sensitive details such as full payment card numbers, bank login information, or passwords. When possible, data shared for analytics or marketing is limited, aggregated, or anonymized.
11. User Generated Content
The Services may allow you to post reviews, ratings, comments, or other user-generated content related to Civatrix products. If you choose to submit user-generated content in any public or semi-public area of the Site, that content may be viewed, collected, or used by others.
We cannot control how other users or third parties may use the information you choose to make public and cannot guarantee that such parties will respect your privacy or keep your data secure. Civatrix is not responsible for the privacy, accuracy, use, or misuse of any information you disclose publicly or receive from others via publicly available content. You should avoid posting sensitive or personally identifying details in public areas of the Site.
12. Third-Party Websites and Links
Our Site may contain links to websites, applications, or services operated by third parties. If you click on a third-party link, you will be directed to a site not controlled by Civatrix. We do not endorse, control, or guarantee the privacy or security practices of such third-party sites.
You should review the privacy and security policies of these external sites before providing any information. Information you provide on public or semi-public platforms, including social media, may be visible to other users and subject to the policies of those platforms. Our inclusion of links does not imply any endorsement of the content, owners, products, or services of those external websites.
13. Security and Retention of Your Information
We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures may include secure server configurations, encryption of data in transit (such as HTTPS), access controls, and periodic security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that any transmission of data over the internet, including communications via email or web forms, carries inherent risks. We recommend that you avoid sharing highly sensitive information over unencrypted or public channels.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting obligations. When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it to prevent unauthorized access, use, or disclosure.